October 4, 2020 Off

Scaling Customer Service Operations in the 21st Century while Maintaining a High Touch Customer Experience Model

By Alessio Mauro

What is a CS Operations Team and Why You Should Care About Having One Before It's too Late It’s nice to finally see a broad stroke of industries taking baby steps towards understanding the untapped potential of a properly designed...

June 17, 2018 Off

Mindfully Manifest Abundance – Invest In Your NOW

By Alessio Mauro

  In today's rapidly growing information age, the need to strengthen ones ability to stay focused and attentive couldn’t be...

June 10, 2018 Off

Alchemy 101: Think it, Write it, Do it – How to Achieve Goals

By Alessio Mauro

  Setting goals let alone even starting one can feel like an overwhelming undertaking.  "Where do I start? I don't...